Hotel Manager, InterContinental Jakarta Pondok Indah
Q: Describe your responsibilities in under 10 words.
A: Making sure every guest experiences the promise of living the InterContinental Life.
Q: What makes a typical day?
A: Knowing what is happening in the hotel so that I can assist in overcoming any difficulties, ensuring smooth operations and happy guests.
Q: What’s the toughest part of your job?
A: This is a people business and every person is unique. Managing all our stakeholders from owners, to guests and staff. Hence, patience, listening and understanding are key to achieving results. The other thing is learning how to unwind after work.
Q: What do you find most satisfying in your job?
A: To see smiles on the faces of all our guests because of the services that we provide.
Q: Who has been the most influential figure in your career?
A: My mentor, MPS Puri formerly from Raffles Singapore, who put me on the right path and taught me God is in the details.
My current general manager, Anil Pathak, has also shared his knowledge and the ropes of managing a luxury hotel. Both have moulded me to be who I am now.
Q: Name one really special thing about your hotel.
A: The people and the service we provide. This is the ethos of IHG’s True Hospitality.
Q: How do you unwind?
A: I love to cook. My speciality is devil’s curry from my Eurasian heritage. In my quiet time, I like listening to music and enjoying a glass of wine or a dram of single malt, especially from Islay.
Q: If you hadn’t taken this career path, what would have chosen?
A: I could never see myself in any other vocation. Food and beverage is my passion. If I had to choose, I would be a master of wines or a chef.
Asia Dreams November 2019 – January 2020