Crafting Connection Through Culture
Gottfried Bogensperger brings a wealth of global experience to his role as General Manager of Grand Hyatt Bali. A true believer in cultural connection and people-centred leadership, he combines his Austrian roots with Asian sensibility to lead one of Bali’s most iconic resorts with passion and purpose.
Q: You’ve led Hyatt hotels in Manila and Shanghai before moving to Bali. How has that shaped your leadership style?
A: My leadership style has been shaped by many years in Asia. It’s essential to embrace the local culture and community wherever you go. The more you engage with people and their traditions, the more accepted and effective you become as a leader.
Q: Your background is in culinary arts. How has that influenced your approach to management?
A: My culinary background taught me creativity, precision and the drive for perfection. The goal has always been to delight people, and that same mindset applies to managing a hotel, constantly improving, innovating and inspiring others.
Q: How would you describe Grand Hyatt Bali to someone who hasn’t been there?
A: It’s a truly unique resort inspired by a Balinese water palace, surrounded by ponds and lush tropical gardens. The property feels like a Balinese village, complete with one of the island’s most beautiful beaches. It’s an honour to lead such a special place.
Q: What moments at the resort have stood out most to you?
A: Watching guests celebrate special occasions here is always memorable, but seeing our associates grow and embrace new ideas is even more rewarding. Bali’s openness and creativity make it a joy to work here.
Q: What first drew you to hospitality?
A: My passion began with food, enjoying it, understanding cultures through it and realising how it brings people together. Food is creative and authentic, and that same spirit defines hospitality.
Q: Looking back, which achievements are you most proud of?
A: I’ve been fortunate to open new hotels, meet incredible people from all walks of life and receive meaningful recognition, such as Hyatt’s General Manager of the Year in Asia. These moments remind me of the value of hard work and teamwork.
Q: Are there any exciting projects underway at Grand Hyatt Bali?
A: Yes, we’re redeveloping our Garden Café with a new concept and design, while upgrading our digital and wellness facilities. It’s all about enhancing the guest experience and supporting well-being for both guests and our team.
Q: What philosophy guides your leadership?
A: I believe everything is a state of mind. If you truly commit yourself, you can achieve anything. Hard work, passion and a positive mindset are the keys to success.
Q: What do you enjoy outside of work?
A: I love being outdoors, such as golf, horseback riding, scuba diving and skiing. Growing up surrounded by nature gave me a lasting love for it. Family time is equally important; it keeps me grounded and reminds me what truly matters.
Q: What advice would you give to someone entering hospitality?
A: You must genuinely enjoy working with people. Be open-minded, patient and willing to learn from every culture. Hospitality is about human connection, and when you understand that, it becomes one of the most rewarding careers in the world.
Asia Dreams Volume 57
Grand Hyatt Bali
ITDC, Nusa Dua
Bali 80363, Indonesia
T: (+62) 361771234
IG: @grandhyattbali
