Q: How would you describe your responsibilities?
A: My primary responsibility is to oversee the operational aspects of the property. This involves ensuring that all teams deliver exceptional service to our guests while also fostering a culture of excellence. I am focused on maintaining high standards across all departments and working collaboratively with my team to create a welcoming and memorable experience for everyone who visits us.
Q: What’s the toughest part of your job?
A: Staying agile in an environment that demands both strategic foresight and immediate action, while never compromising the guest experience. It is both the challenge and the reward.
Q: What is the most important trait to have in your work?
A: I believe that curiosity, adaptability and a resilient attitude are crucial traits for success in this field. The hospitality industry evolves rapidly, and it is vital to keep pace with changes and innovations. A willingness to grow, evolve and embrace new challenges is not only essential for personal development but is also a significant aspect of our company culture.
Q: What do you find most satisfying about your work?
A: Watching people grow, guests who return because we’ve earned their trust and associates who evolve into leaders under our guidance. That’s deeply fulfilling.
Q: What does your day off look like?
A: I like to keep it simple. Spend time with my family, go for a run, recharge, try new places and often read something that keeps me inspired or helps me learn something new.
Q: What career path would you have pursued if you had not chosen this one?
A: If I had not followed this path, I would have likely pursued a career that was equally fast-paced and people-oriented, possibly in a role that allowed me to explore the world. My innate curiosity about new places and cultures has always driven me to seek experiences that broaden my perspective.
Asia Dreams Volume 56
The Ritz-Carlton Jakarta,
Mega Kuningan
Jalan DR. Ide Anak Agung Gde Agung, Mega Kuningan
Jakarta 12950, Indonesia
T: (+62) 2125518888
E: jktrz.reservation@ritzcarlton.com
W: ritzcarltonjakartamegakuningan.com
IG: @ritzcarltonjakarta
