Q: You’ve built a strong career across different facets of hospitality. What initially drew you into the industry, and what have you learned since?
A: Initially, I was drawn to hospitality because of its dynamic nature and the opportunity to connect with different people with different backgrounds. Since then, I’ve learned that it’s about empathy, adaptability and understanding people.
Q: What has been a defining moment or turning point in your career?
A: The moment that changed everything was when I stepped into a leadership role where my responsibility was not only about results, but also about how I develop my team. Starting to think more strategically about how to direct my team towards success under the same vision proved to be a very pivotal moment for me personally.
Q: What is your approach to balancing commercial targets with creating meaningful guest experiences?
A: I believe that strong commercial performance is often a result of consistently delivering meaningful guest experiences. We need to focus on understanding guest needs, personalising experiences, and building long-term relationships. Satisfied guests drive repeat guest experiences and brand loyalty, which ultimately lead to commercial success.
Q: What are some of the biggest challenges in managing the two hotels, and what do you find most rewarding?
A: Maintaining consistency in service standards and team engagement across two different properties, where each has its own market dynamics and team culture. It requires strong communication, clear alignment, and trust in your leadership teams on the ground. What I find most rewarding is seeing both teams grow and achieve their targets by developing their own identities while remaining aligned with a shared vision. Watching people progress in their careers, knowing you’ve contributed to that journey, has been incredibly fulfilling.
Q: Over the years, what are some of the changes in hospitality you’ve observed to be most interesting?
A: One of the most interesting shifts has been the move toward more personalised and experience-driven travel. Guests today are more informed and have higher expectations, seeking authenticity rather than just luxury. Technology has also transformed how we engage with guests, from booking to post-stay feedback, while sustainability has become a central focus.
Asia Dreams Volume 59
InterContinental Bandung Dago Pakar
Jalan Resor Dago Pakar Raya
Bandung 40198, Indonesia
T: (+62) 2287806688
E: icbandung.reservation@ihg.com
W: bandung.intercontinental.com
IG: @intercontinental_bandung
Hotel Indigo Bandung Dago Pakar
Jalan Raya Resor Dago Pakar Raya
Bandung 40198, Indonesia
T: (+62) 2286028888
E: hotelindigobandung.info@ihg.com
W: hotelindigobandung.com
IG: @hotelindigo_bandung
